Terms of Service

Duevo provides a software service that sends follow-up emails on outstanding business invoices on your behalf. Every message goes out in your name, from a subdomain of your own domain, and under rules you define. You review and approve messages before they are sent.

Duevo is not a collection agency. We do not purchase debt, hold funds, or act as an intermediary in any payment. Payment links in follow-up emails belong entirely to you and money goes directly to you, exactly as it does today. We charge a flat service fee, never a percentage of recovered amounts.

By using Duevo, you confirm that:

• –You are using the service on behalf of a business, not as an individual consumer.
• –All invoices you submit for follow-up are for business-to-business transactions. Duevo must not be used for consumer debt collection of any kind.
• –You have the authority to grant Duevo read access to the accounting system you connect.
• –Your use complies with the laws of your jurisdiction, including any rules governing commercial debt collection.

You are responsible for:

• –Accuracy. Ensuring the invoices and client data in your accounting system are correct before we act on them. Duevo reads your ledger as the source of truth; we cannot verify the underlying commercial relationship.
• –Reviewing drafts. When approval mode is active (the default for new accounts), you must review each draft before it is sent. Duevo makes this easy, but the decision to send is always yours.
• –Your clients. Maintaining your own relationships with the people and businesses your invoices are sent to. Duevo operates on your instructions; we are not a party to those relationships.
• –Credentials. Keeping your Duevo account credentials secure. You are responsible for all actions taken under your account.

You must not use Duevo to:

• –Follow up on consumer debts or any invoice subject to consumer protection law.
• –Send messages that are false, threatening, harassing, or otherwise unlawful.
• –Circumvent any kill switch, VIP flag, or pause setting — these exist to protect your client relationships and our shared sending reputation.
• –Attempt to gain access to another customer's data or to Duevo's internal systems.

Violations of this section may result in immediate suspension of your account.

The service is provided "as is". We work hard to keep it reliable and accurate, but we make no guarantee that:

• –Following up on invoices will result in payment — that depends on your clients.
• –The service will be available without interruption.
• –AI-drafted messages will be perfectly suited to every situation — always read before approving.

To the maximum extent permitted by law, Duevo's liability to you for any claim arising from use of the service is limited to the fees you have paid to us in the three months preceding the claim.

Either party may end the relationship at any time. You can stop using the service and close your account from within the product or by emailing us. We may suspend or terminate accounts that violate these terms.

On termination, we will delete your data in accordance with our Privacy Policy.

We may update these terms from time to time. If we make material changes, we will notify you by email before they take effect. Continued use of the service after the effective date constitutes acceptance.

Questions about these terms? Email us at info@getduevo.com.