Reply queue

2 replies need your attention

Needs your attention

Paused — verifying payment

Split-payment plan drafted

Resolved

Orion Retail Group

INV-2024-0019 · $3,750 · Received 2024-06-03 14:22

Claims paid

Paused — verifying payment

Client claims payment was sent. Thread paused while we verify against your ledger.

Day 2 of 5 verification window

Their reply:

"Hi, we sent a wire transfer for this last week — should be in your account by now."

Subject: Re: Invoice #INV-2024-0019 — Checking on your payment

Hi Tom,

Thanks for letting us know. We're verifying the payment against our records now — wire transfers can take a few business days to clear.

We'll follow up once confirmed. No further follow-ups will go out in the meantime.

Best,
Northbeam Studio

Pinnacle SaaS

INV-2024-0025 · $6,500 · Received 2024-06-04 09:15

Split-payment request

Split-payment plan drafted

Client requested a payment plan. A pre-approved offer is ready to send.

Their reply:

"Could we split this into two payments? Half now, half in 30 days?"

Orion Retail Group

INV-2024-0011 · $4,200 · Received 2024-06-02 16:45

Dispute

Needs your attention

This reply needs a human response. We've drafted a starting point.

Their reply:

"We don't think the scope of this invoice matches what was delivered. The checkout integration wasn't fully complete."

Foresight Capital

INV-2024-0017 · $9,200 · Received 2024-06-05 11:30

Frustrated tone

Needs your attention

This reply needs a human response. We've drafted a starting point.

Their reply:

"I've already received 4 emails about this. Please stop sending these — I'll pay when I'm ready."